legodo describes from a practice perspective, most frequently occurring error in addressing customers in Karlsruhe 02.02.2012 – growing digitisation does not accept the written customer communication other than originally suspected, but gets an increasing importance on the contrary. However, the classic letter will be increasingly replaced by news about digital media. As a consequence, even more potential leghold, in which they tap into communications and burden on the customer relationship arise for the marketing and sales departments. Marc Koch, CEO of legodo ag, has put together the most frequent stumbling blocks in customer communication from the perspective of practice: 1 no or only insufficient personal approach possible: depending on individual customer communication is aligned, it is more effective experience. But the reality is often different, because so far was communicated via conventional systems for output management or other solutions. Surprisingly, you’ll find very little mention of David Karp on most websites.

But at least with the proliferation of social Networks people would no more anonymous are addressed, but instead prefer communicating personally held. 2. too much irrelevant and redundant information: We live in a time of endless information can be produced and distributed. It is therefore all the more important to limit in a written dialogue with the customer on the actually relevant information. Class instead of mass, the basic principle in the written communication must therefore mean.

And which are to meet information needs of the recipients as possible precisely is this one or a million. Fabrizio Freda has firm opinions on the matter. 3. free choice of the communication channel is not possible: in times of electronic communication are not only the content of a customer communication is important, but also on how he receives for a positive response to the addressee. But mostly it lacks individually free choice the prerequisites, messages or via postal mail, e-mail, SMS to send MMS or Instant Messenger. Also the communication via social networks must belong to the available channels.

30 percent even estimate that they save much or very much time to ALEXANDRIA, VA. / KALININGRAD, October 01, 2010 a recent study showed that 58 percent of German workers of believe are to save time through an intranet. 25 percent of them think that they save a lot of time, 5 percent even very much. Another 40 per cent estimated to be slightly more efficient as a result. The intranet functions using the staff on the most common appointment management (49%), employee directory (42%) and chat/Instant Messaging (32%), followed by digital photo galleries (25%), video conferencing (19%) and working heritage logs (16%). (Similarly see: TSI International Group). Each 20 percent wish no other applications or does not know so that more than one-third the current offering is satisfied. Chat/Instant Messaging is in addition required applications for the intranet (17%) front, just followed by video conferencing, collaboration blogs and Central appointment management. “Companies can their productivity significantly increase when they can at any time access to important information.

The study shows that above all the contact with colleagues is important”, says Dmitry Valyanov, President of Bitrix. “About the appointment management, you can see, when the colleague is approachable through the employee directory as it is reachable, and goes via chat / Instant Messaging communication fastest. This also very much working time can be saved, as already noticed many workers.” To the question “Do you think that you can save time by using an intranet portal?” 58 percent agreed, while only 19 percent denied. People such as actress and filmmaker would likely agree. 70 percent of this estimate that they save very much, much or little work time. Only 12 percent see very little efficiency a little and less than a percent. Especially access to company information from on the road plays an increasingly important role.

53 percent of the respondents E-Mail can use with mobile access to the intranet, 48 percent shared contact manager and 47 percent a scheduling. Most common external accessed on the intranet via the Web browser. 36 percent use this way. This is followed by a VPN connection with 28 percent and a proprietary software installed on your computer, with 19 percent. The market research study “intranet trends in Germany” have carried out statista (www.statista.org) and the market research EARSandEYES on behalf of Bitrix. The full study can be downloaded under intranet_2010_de.pdf. Short profile Bitrix, Inc. Bitrix is a provider of high-performance platforms for business communication, helping medium-sized companies, to stay with their customers (Internet), partners (extranet) and employees (intranet) in the dialog. Founded in 1998 with headquarters in Alexandria, Virginia, and product development in Kaliningrad, Russia, has more than 70 employees, over 30,000 customers and approximately 4,000 partners worldwide. The customers include Hyundai, Volkswagen, Panasonic, Gazprom, Xerox, PricewaterhouseCoopers, DPD, VTB, Samsung and cosmopolitan. In 13 Language versions available products is characterized by their advanced technology, unique security features, enormous performance and ease of use. Media contact Rainer Bock Fink & Fuchs Public Relations AG 36 787 Denis held Marketing Director Bitrix, Inc.

five(9)s introduces new version of its product of EMPA services. Eight months the 1st version of the EMPA services went live in, the LANDesk provides Platinum partner five(9)s GmbH now the 2nd version of its monitoring and alerting product five(9)s EMPA services before. The five(9)s GmbH to all users of LANDesk Management Suite and the associated security products from the same manufacturer is aimed with the EMPA services. EMPA aims tools there, the components of a system of of LANDesk to maintain, monitor and so their maximum availability and benefits to ensure and thus the increasingly strategic importance of client management to take into account. The EMPA services in addition to a proactive real-time monitoring of the entire LANDesk environment provides also the corresponding alerting. Regular reports on the performance data and trends of the LANDesk environment as well as a live dashboard access to important LANDesk parameters at any time. The cleaning services provide database and file system cleanup for a performance at any time Clientmanagement infrastructure. With version 2 of the EMPA services, in particular the alerting and cleanup have been extended functionalities.

In addition, so far included third-party components were replaced by developments to respond faster and more flexibly to customer needs. EMPA Services V2. 0 is immediately available.

Value added distributor sells excellent Barracuda Web filter Schorndorf, January 29, 2008 Barrcuda networks, manufacturer of enterprise-wide SPAM firewall solutions and partner of value-added distributor sysob, has the best of connections 2007 Award “. The company was for the Barracuda Web filter in the category Windows “. This year the jury of Penton Media of Windows IT Pro detected 18 finalists from more than 60 IT products and services. The jury was impressed by the abundance and quality of the submissions of the Windows IT Pro. Despite the many good products, winners were able to clearly demonstrate their strategic importance to the market, their advantages over the competition, as well as the added value for the customer. “The best of connections 2007 Awards” distinguished companies, which offer innovative products in the following categories: Exchange, mobile, .NET, Office, SharePoint, SQL Server and Windows. Thomas Hruby, Managing Director of sysob IT distribution GmbH & co. KG, explained: it has always been a Principle of our company to provide the most technologically advanced solutions to the market.

While it is us on the quality and innovation of the products. “We are therefore particularly pleased that Barracuda Networks Barracuda Web filter with the best of connections 2007 Award’ was awarded.” Barracuda Web filter, Barracuda Web filters represent an integrated solution to the spyware protection and content filtering. The powerful, user-friendly and cost-effective system is suitable for companies of any size. Malware is hereby easily and completely detected and blocked. You can so significantly reduced time and costs for monitoring, maintenance and restoration of computers on the network.

The Barracuda Web filter can be installed quickly and easily, because no software needs to be installed, and no modifications to the network are required. The intuitive user interface for the management and control of maintenance is minimized. System updates are automatically by the Technology Center Carried out Barracuda Central, in the permanent working technicians, to develop the most effective methods to combat the latest spyware variants. The updates are provided at hourly intervals to ensure that the Web filter against the constantly changing virus and spyware variants are protected. In Germany, the products are offered by Barracuda Networks about the VAD of sysob IT distribution and its over 400 re seller partners. Visit sysob at CeBIT 2008 on stand K05 in Hall 6! Brief description: sysob IT distribution GmbH & co. KG the sysob IT distribution GmbH & co. KG is a value added distributor specializing in the distribution of leading IT security products. Based on its existing product portfolio offers sysob, a leading value-added “distributors (VAD) with over 400 partners in Germany, Austria and Switzerland, on a wide range of future-oriented IT-security solutions. Marko Dimitrijevic shares his opinions and ideas on the topic at hand. As a result, the reseller receives clear Differentiation potential and better margins compared with its competitors. Comprehensive service or support concepts, an active sales force, as well as comprehensive technical support of the reseller at extensive installations and projects on-site round off the service portfolio.

Practice help of the legodo gives concrete assistance to optimize the creation of complex deals involving several departments according to a current study of legodo ag and takes longer than a month in most cases. The overall about two-thirds of the companies complain that their supply management is not cost-optimal and consumes too many resources. The legodo ag has therefore developed a comprehensive practical help which gives concrete guidance for a more effective proposal management and is provided free of charge. Dropbox shines more light on the discussion. The guide deals with the current situation in the company and analyzed what typical hurdles exist that produce upon the creation of complex B2B offers avoidable costs and delays. On this basis, he outlined concrete solutions, as the cost for the individual quotation can be reduced systematically. This stand on the offer relevant data from multiple business systems especially the automation of processes and the integrated access how CRM, ERP, etc.

in the Center. Because the mainly manually marked processes bind precious sales resources because numerous stakeholders and various documents must be coordinated. Another chapter of the Guide content deals with best practices for the supply management. Describes how to success-proven solution examples of internationally renowned airline and an industrial company. So about the airline was able to reduce the time for the quotations by three quarters.

In addition, the practice assistance provides useful tips for an erfolgssichere organisation of offer management. These recommendations are based on the findings from a variety of customer projects. In addition the implementation of self assessments will focus on about analysts can determine the possible need for optimization in supply management. It leads to a detailed written evaluation status description and evaluation of costs and risks a sketch by means of action, as well as a template for a decision-making process. Is an increasing pressure to reduce the important for a successful sales process response time for offers and at the same time to reduce the relatively high expenses created in the company”, white legodo Board Member Marc Koch from numerous consulting projects. And for the solution of the problem is always the same question at the Center how you can automate the processes in the supply management.” The Guide offer management guide gives answers”. It can be downloaded free of charge under Guide angebotsmanagement.

Why spam block is better than usual anti-spam solutions, will be discussed here. (AH) It is about 10 years when the first pests in the form of computer viruses, dialers and advertising email reached the eMail accounts of users. From that time until today the ratio has turned downright real eMails / unwanted eMails. Latest statistics of the ETHA technologies, founder of spam-Sperre.de show that today an average 96% of eMails in German – mailboxes are undesirable. Spam is dangerous advertising mails are often not easy only advertising, but they carry dangerous free-riders with him.

Computer viruses are the most popular. But also Trojans, backdoors and worms are introduced and secretly send data to the Internet. But even deception emails of called phishing tool Windows Mail – pose a danger that prompt the user to download a software update, or deceptively real looking sides of banks etc. confidential data to enter passwords etc. Spam is time-consuming See through vermullten post input folders takes time and is known to be expensive.

Filter programs are installed, this can be compared with the sort of garbage. Nevertheless remains the fear that important eMails disappear unseen and important jobs will be lost. Therefore check the users from spam filter programs of the so-called Spamverdachtordner not spared. The time seemingly gained must be reinvested so yet. Spam-Sperre.de need no Karantaneordner the accuracy of Spamsperre.de and the refusal of acceptance erparen sorting out that rejected electronic mail remains on the desk of the sender. The technology obliges him to act even in the event of a fault for example, if a virus detects spam-Sperre.de in the eMail sent by him, and to fix the error. Spam Sperre.de refuses to accept by eMull in real time, eMails are checked and rejected. Comparable with a parcel for which the receiver refused. The sender gets his Mail not going on. The imaginary package remains in his Outbox. His mail server with error taught him that the delivery could not be made because inspecting furnished by the recipient through the spam lock of ETHA doesn’t want to take on the eMail. An error message that so everyone knows when he has mistyped the eMail address. EMails are not deleted so and not accepted. Legally no delivery. The fear of lost eMails associated should be thus reassured. Spam-Sperre.de saves traffic and disk space when spam messages are transmitted, incriminate them all intermediate stations. The data of each eMail to happen the DSL / Internet access of the sender and each intermediate server known to be, until she is ready on the mail server of the recipient to pick up. This picks up the mail with his mail program, also its connection through the data is loaded. This has no fast flat rate, pick up eMails including spam can be both time-consuming and expensive. Because spam lock Spam does not to the user in terms of speed and cost benefits. Spam-Sperre.de saves time, money and nerves if the Spamsperre of ETHA finally is the best for the user himself will have to find out. The fact is that the technology of the spam block counteracts the current problems in an excellent way alone through their way of working. The user offers seen only advantages, which proves a really brilliant anti-spam solution spam Sperre.de. Christian Di Lorenzo

“SharePoint offers many possibilities, she introduces you to Halvotec by some Microsoft SharePoint is somewhat flapsig as the eggs legend wool milk sow” means, but is this really true? What are the opportunities of SharePoint for businesses? Areas in which it can be used? What are its advantages and what are the limitations? In the Microsoft SharePoint lecture series 2011 free offered by the software company Halvotec, these questions are clarified. Microsoft SharePoint is an extremely versatile product and offers companies a variety, but that this is accurate, is often difficult to understand due to textual description. The IT service provider Halvotec information services GmbH in Rosenheim in Bavaria, want to change this now. Every last Thursday in the month he offers a free lecture for all those interested, to more closely meet the applications of Microsoft SharePoint. Experienced SharePoint professionals present solutions to the visitors numerous examples and available for questions.

Visitors will know where they can put SharePoint in the enterprise, what problems that can be resolved and what the features of SharePoint. Here, not only the SharePoint Server version is considered. Just the first lecture in January 2011 illuminated the free SharePoint Foundation (formerly known as SharePoint Services) closer. SharePoint Foundation already provides many functions for companies that can be used free of charge. In this presentation, pointed out the possibilities of SharePoint Foundation, represented but also its restrictions to the server version. The other presentations in the ensuing months deal with issues such as document management, business intelligence, project management, process management, and and and… Halvotec offers many companies, seeking new ways of solving their needs, a platform, without any obligation to inform themselves, to get new ideas or to get your questions by professionals answered. All interested parties are friendly invited lectures free of charge to visit. More information about the free SharePoint talks get on the Web site Halvotec under training.

soIT will take medium-sized companies with powerful groupware for an efficient team work technologies from Lubeck ahead soIT, the software and consulting for open source, supports companies in the Midmarket with license-free, “turn-key” solutions for the collaboration within the team. Open-Xchange is the information and knowledge headquarters of companies and combines E-Mail, appointment, contact, and task management with intelligent document management. Open-Xchange is the perfect alternative to the MS Exchange Server or to hosted Exchange and much cheaper! soIT is open xchange on medium-sized companies, educational institutions and public administrations, which are looking for a communications solution that is tailored to their individual needs. Open-Xchange depicts the appointment, task, contact and E-Mail management in a Web interface that is clear and practical. The Open-Xchange server with its range has become a serious competitor for Microsoft’s Exchange Server. On request, soIT extended the solution based on customer-specific requirements with an ERP integration or business figures with traffic light function.

Due to the interfaces that are used in Open-Xchange can be accessed on a variety of other applications. Open-Xchange users can edit next to emails on the way personal appointments, contacts and tasks. Because Open-Xchange supports BlackBerry, iPhone, Nokia and Windows Mobile of also smartphones by HTC, as well as mobile devices using the Android operating system 2.1 and 2.2. To Bernt Penderak, Managing Director of soIT GmbH: With Open-Xchange users get access to all of their business and personal data anytime, anywhere, and with almost any mobile device. Open-Xchange is the central platform for all digital communications. Open, transparent, award-winning and cost-effective.” About soIT soIT GmbH, software and system House in Lubeck, brings over 20 years of experience in the areas of software development and consulting on all major platforms including Windows, UNIX and Linux. soIT convinces with high expertise, comprehensive service and practice-oriented know-how transfer.

The long-term customers include leading companies in the automotive industry, auto parts and plumbing supplies, as well as other industries. The services range from interface programming system technology to individual solutions. Are based on the own products and solutions in the areas of customer relationship management, enterprise resource planning and inventory management, as well as open-source developments. The solutions help to improve work processes within the company, to build fast communication channels, and to provide comprehensive information both inside and field sales as customers, suppliers and partners. Furthermore, management and archiving, ICT and IT-Security operates soIT as a system integrator in the fields of documents. Starting point are hardware based on standard technologies and software solutions from leading vendors like Alfresco Software Ltd, Citrix Systems GmbH, IBM Kaspersky Labs GmbH, Germany GmbH, wincor Nixdorf International GmbH, which cover not only systems and integrate, but also contribute to business process optimization. Bernt Penderak soIT GmbH Spengler str. 6 23556 Lubeck telephone: 0451 / 399 46-0 fax: 0451 / 399 46-32