Integration of all service partners for efficient management of the entire service chain Vienna, October 27, 2011 SolveDirect, specialist for smart IT service management integration, introduces the new cloud-based solution SolveDirect ServiceGrid. The new ITSM integration solution SolveDirect ServiceGrid breaks the limits of traditional B2B integration tools: a long list of different systems and applications is easily integrated as in an app. New service partner be connected quickly and easily with a click. Comprehensive reports and analyses provide a continuous view of the process chain, and thanks to the new predictive SLAs can bottlenecks be analyzed not only in hindsight, but can predict and prevent. Thanks to the ServiceGrid CORE technology, SolveDirect combines the workflows and processes of all partners regardless of the underlying help and service desk solutions. The result is an ecosystem in which the parties can communicate easily and efficiently.
Service processes may be shared with partners for a quick and effective cooperation. SolveDirect ServiceGrid streamlines and simplifies the processes by, saves costs improves the quality of service and supports the value creation processes in medium-sized and large enterprises and IT service providers. IT service providers and administrators and support managers in medium-sized and large corporations need to control a wide range of IT service partners and different systems and forms of communication and integrate the efficiency of processes to monitor and manage the various service level agreements (SLA). Traditional B2B approaches no longer access because they are one-dimensional, expensive, and designed only to the direct connection between two service partners. The result is that companies have no overview of the entire service chain and the quality of IT services. SolveDirect ServiceGrid allows easy integration and networking of service partners and organizations, by giving it a variety of different Help desk and service desk systems and applications integrated on the basis of processes and workflows. The efficiency of the service processes is increased through service automation with best practice ITIL processes.